Returns & Exchanges
At Twinkly, we want your home to shine perfectly, which is why we offer a 30-day return window for all unused lighting products in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick exchange or full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack with Care
Place the items in their original Twinkly box, ensuring all controllers, power cables, and accessories are included to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing